Privacy Policy & Terms of Use

1. Information We Collect

1.1 Website Visitors

When you visit our website, we may automatically collect:

• Browser type, operating system, and device information
• IP address and general geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

1.2 Prospective and Current Clients

When individuals or families inquire about or receive care services, we may collect:

• Full name, date of birth, and contact information (address, phone number, email)
• Health and medical information necessary to develop and deliver a care plan
• Insurance information and payment details
• Emergency contact information
• Information about living situation, daily routines, and care preferences

Health-related information is treated as sensitive and handled with the highest level of care and confidentiality, consistent with applicable state and federal law.

1.3 Caregivers and Job Applicants

When individuals apply for employment or work as caregivers with Apex Care Solutions, we may collect:

• Full name, address, phone number, and email address
• Work history, certifications (CNA, HHA, CPR, etc.), and references
• Availability, scheduling preferences, and work location preferences
• Background check and drug screening results, where applicable
• Direct deposit and payroll information
• Emergency contact information

Caregivers consent to receive work-related text messages, including shift confirmation notifications, from Apex Care Solutions. Caregivers may opt out at any time by replying STOP.

1.4 Referral Partners and Business Contacts

When referral partners, healthcare providers, or business contacts interact with us, we may collect:

• Business name, contact name, phone number, and email address
• Information shared in the course of referrals or business communications

1.5 Information You Voluntarily Provide

We collect information you voluntarily provide through contact forms, phone calls, emails, intake forms, employment applications, or other communications with our team.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, coordinate, and improve our care services
• To communicate with clients, families, and caregivers about scheduling, care plans, and updates
• To send shift confirmation and scheduling texts to caregivers
• To process employment applications and manage caregiver onboarding
• To process payments and manage billing
• To comply with applicable legal and regulatory requirements
• To respond to inquiries, comments, or requests
• To maintain the security of our systems and business operations
• To analyze website usage and improve our digital presence
• To communicate with referral partners and business contacts

3. Text Message Communications

Apex Care Solutions uses text messaging to communicate shift confirmations, schedule reminders, and operational notifications to caregivers. By providing a mobile phone number in connection with employment or contractor engagement with Apex Care Solutions, caregivers consent to receive such messages.

We do not use text messaging for marketing or promotional purposes and do not share your mobile number with third parties for their own marketing use.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party vendors to operate our business, including payroll processors, scheduling software providers, background check services, and communication platforms. These vendors are contractually required to protect your information and use it only as directed by us.

4.2 Healthcare and Care Coordination

With your consent, or as required to deliver care, we may share relevant information with physicians, nurses, hospitals, or other healthcare providers involved in a client's care.

4.3 Legal and Regulatory Requirements

We may disclose information when required by law, court order, or government authority, or when necessary to protect the rights, safety, or property of Apex Care Solutions, our clients, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify affected individuals as required by law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client health records and caregiver employment records are retained in accordance with applicable state and federal requirements.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience and analyze site traffic. You may control cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

We do not currently respond to "Do Not Track" browser signals, but we do not sell personal information regardless of tracking signals.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your rights or freedoms, we will notify affected individuals as required by applicable law.

8. Your Rights and Choices

Depending on your relationship with us and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of text message communications by replying STOP
• Request a copy of information we have shared with third parties

To exercise any of these rights, please contact us using the information in Section 10. We will respond to verifiable requests within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the Effective Date at the top of this document. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

1. Use of the Website

Our website is intended to provide information about Apex Care Solutions and our home care services. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others. You may not use the site to transmit harmful, offensive, or misleading content.

2. Intellectual Property

All content on this website — including text, images, logos, and design elements — is the property of Apex Care Solutions, LLC or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

3. No Medical Advice

The information on this website is for general informational purposes only and does not constitute medical advice. Always seek the guidance of a qualified healthcare professional for medical decisions. Nothing on this site should be interpreted as establishing a provider-patient relationship.

4. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those sites and encourage you to review their policies before sharing any personal information.

5. Disclaimer of Warranties

Our website is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or harmful components.

6. Limitation of Liability

To the fullest extent permitted by law, Apex Care Solutions, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use this website, even if we have been advised of the possibility of such damages.

7. Governing Law

These Terms of Use are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts located in Guilford County, North Carolina.

8. Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes will be effective upon posting to this page with an updated effective date. Your continued use of the website after any changes constitutes your acceptance of the updated terms.

9. Contact Us

For questions about these Terms of Use, please contact us using the information provided in the Privacy Policy above.